Terms of sale
Version 2026-11-13.2
Seller and scope
ThinkTank EV VOF · Calivoria Gifts & Living Isschotweg 229, 2222 Itegem (Heist-op-den-Berg), Belgium BE0672568108 · RPR Antwerpen, afdeling Mechelen info@calivoria.be · +32 15 64 00 99. We are your seller and contact for delivery, returns and legal guarantees, even where a supplier dispatches the goods. These conditions cover consumer purchases delivered in Belgium or the Netherlands. No subscription is created.
Products and prices
The product page identifies the item, pack size, characteristics, availability and price. A sales pack may contain several units: the displayed pack price is the amount charged. Prices are in euros including the applicable VAT. Shipping is €14.95 including VAT per supplier group, shown with the full total before payment. No extra paid service is preselected. Your checkout review and confirmed order determine the price; later price changes do not change a concluded purchase.
Ordering and payment
Add items to your bag, check the quantities, destination and total, and read these terms before continuing to Stripe. You can correct the bag or leave before paying. Stripe collects your delivery/contact details and processes payment. Its final payment button places an order with an obligation to pay the displayed total. The sales contract is concluded when successful payment is confirmed. A pending bank payment is not yet confirmed. You receive an order reference and a confirmation with the agreed information in a form you can save. No payment-card details are stored by Calivoria.
Delivery and availability
We currently deliver only to Belgium and the Netherlands. Dispatch is from the EU; the usual carrier transit estimate is 3–5 working days after dispatch. This is not a promise of delivery within 3–5 days of ordering. We deliver within 30 days of the contract unless you expressly agree another deadline. If an item becomes unavailable we contact you and refund any amount paid for an item we cannot supply; we do not substitute it without your agreement. If delivery is late, contact us and allow an appropriate additional period where required by law. You may then cancel and receive the refund due. No additional period is required where the law permits immediate cancellation. Transit risk remains with us until you, or your nominated recipient, physically receive the goods, except where you independently appoint a carrier we did not offer.
Fourteen-day withdrawal
You may withdraw without giving a reason within 14 calendar days after you or your nominated recipient receives the goods. For one order delivered in parts, the period starts after the last item or part is received. Tell us before the period expires using https://calivoria.be/withdraw, email, telephone or an unequivocal postal statement. The model withdrawal form is available at https://calivoria.be/withdrawal-form.txt; using it is optional. The online function asks for your name, order identification and confirmation email, then a separate confirmation. We acknowledge your declaration with its content and submission date/time on a durable medium. Contact us directly if the function is unavailable; this does not remove your rights.
Sending goods back
Send the goods to ThinkTank EV VOF · Calivoria Gifts & Living, Isschotweg 229, 2222 Itegem (Heist-op-den-Berg), Belgium, no later than 14 days after notifying us of withdrawal. You pay the direct return postage for an ordinary change-of-mind return that can normally be sent by post. If an item cannot normally be returned by post and we did not individually disclose the return cost before purchase, we bear that cost. We bear reasonable necessary return costs for an incorrect, damaged or defective delivery. Contact us so we can arrange this. A return authorisation number, original packaging or an unopened box is not a general condition for exercising statutory rights. You are liable only for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
Refunds after withdrawal
We refund payments due, including the least expensive standard outward delivery charge when the entire order is withdrawn, within 14 days after notice. Extra costs of a more expensive delivery option are not refunded. We may withhold reimbursement until we receive the returned goods or evidence that you sent them, whichever occurs first, unless we offered to collect them. Refunds use the original payment method unless you expressly agree another method, without reimbursement fees. For a partial return, we refund the returned goods and any delivery amount legally due. We do not apply a blanket restocking fee.
Exceptions
A statutory exception applies only where its legal conditions are actually met and disclosed before purchase, for example genuinely personalised goods, rapidly perishable goods, or sealed goods unsuitable for return for health/hygiene reasons after their seal is broken. An entire beauty, fragrance, wellness or tea category is not automatically excluded. If the required product-specific information was not given, we do not rely on that exception. Defect and conformity rights remain.
Legal guarantee and complaints
New consumer goods have the Belgian statutory conformity guarantee for two years from delivery, without reducing any longer mandatory protection applicable to you. Notify info@calivoria.be or +32 15 64 00 99 of a defect promptly, preferably with the reference and a description; photographs can help but are not an absolute condition. The seller, not only the manufacturer, handles your claim. Statutory remedies include free repair or replacement and, where the legal conditions apply, a price reduction or termination/refund. A supplier warranty or return policy does not replace these rights. We handle complaints through the same contact details. If unresolved, you can contact the Belgian Consumer Mediation Service at https://consumentenombudsdienst.be. We do not claim membership of an unjoined dispute scheme.
Applicable law and documents
Belgian law applies, without depriving a consumer in another country of mandatory protection that applies to the purchase. No exclusive Belgian-court clause restricts your statutory choice of court. The version agreed at checkout remains attached to that order; changes apply to later orders. Read https://calivoria.be/privacy for personal-data information. Automatic page translations may be imperfect: the English and Dutch source texts are available to save, and mandatory consumer rights always prevail.